Returns

At our store, we have a return policy of 14 days. This means that if you are not satisfied with your purchase, you have 14 days from the date of purchase to return it to us. The item must be in its original condition and packaging.

However, please note that we do not offer cash refunds. Instead, we provide vouchers or exchanges for the returned item. This means that you can use the voucher to purchase anything else from our store, or exchange the item for something else.

We understand that this may be a bit different from what some customers are used to. However, we have found that this policy works best for us and our customers. By offering vouchers and exchanges, we are able to ensure that our customers are still able to get value from their purchase, even if it didn’t work out for them.

If you have any questions about our return and refund policy, please don’t hesitate to reach out to us. We are always happy to help and answer any questions our customers may have.

Delivery

Our delivery policy is designed to ensure that our customers receive their items as quickly and efficiently as possible. We understand that timely delivery is important to our customers, and we strive to make sure that all orders are delivered within 7-10 days.

Each item that we sell is hand made to order in a small factory. This means that we do not have stock sitting on shelves waiting to be shipped. Instead, we create each item specifically for the customer who ordered it. While this approach does take a bit longer than traditional delivery methods, we believe that it results in a higher-quality product and a more personalized experience for our customers.

Once your order has been placed, we will begin crafting your item right away. Our team works diligently to ensure that each item is made with care and attention to detail. Once your item is complete, we will ship it to you using our trusted delivery partners.

Please note that while we strive to deliver all items within 7-10 days, there may be circumstances beyond our control that could cause delays. For example, if there is a disruption in the shipping industry or if there are sudden changes to our production schedule, this could impact the delivery timeline. In such cases, we will do our best to communicate with our customers and keep them informed of any changes.

We take great pride in our delivery policy and are committed to providing our customers with the best possible experience. If you have any questions or concerns about your delivery, please do not hesitate to contact us. We are here to help and will do our best to ensure that your item arrives on time and in perfect condition.